You Can Recover From a Snippy Email, But Prepare to Grovel

Posted: October 21, 2014 in Uncategorized

Email isn’t for complex ideas or strong feelings, says Sherry Turkle, director of MIT’s Initiative on Technology and Self

Source: online.wsj.com

It’s your reptilian brain that sends those emotional emails where your only defense was “I wasn’t thinking.”  Yes you were, but with your instinctive emotional brain not the rational one.  Repair means engaging your neocortex– the thoughtful and logical part of the brain that can think through the implications and  actively empathize with the other person’s situation.  Groveling is the equivalent of your dog exposing his underbelly to show you his vulnerability after behaving badly.  When you ‘attack’ someone, you have triggered an instinctive response in them–fight or flight.  Groveling diffuses that response by sending the message in instinct-based brain language.  #neuroleadership

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