Solving Customer Problems, Even When They Aren’t Our Fault

Posted: September 23, 2014 in Uncategorized

It was 4 p.m. on a Sunday and I had just arrived in Las Vegas.

Source: www.examiner.com

@TuxedoLasVegas Tuxedo Junction has been in LV much longer than @Zappos but this story is exactly what Hsieh calls delivering WOW thru service.  No double standard here – owner Mikka Moon sets the example for her employees by delivering on the front line.   

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